Customer Service

Carrick and I are always impressed with exceptional service.  Our aim is give the best service in Waiwera and have our guests return, wanting them to feel Waiwera Coach Trail  is their special place.  We maintain as high quality as possible in all areas, keeping the pools clean and healthy,  gardens casual but not immaculate and the cleanliness of the accommodation at a high standard.
Our endeavour is to listen, to be helpful, to smile and to recommend alternative accommodation if we can't supply your needs. 
If a mistake in a booking is made we will do our best to upgrade or re-locate where possible.  During the twenty years we have been involved with Coach Trail Villas I remember on two occaisons making bookings for the wrong weekends. Luckily we were able to find alternative accommodation.
If you find you have a problem, let us know straight away. It's hard to remedy at checkout.

Our booking procedure is

• Supply details (including three digit security code) of a valid credit card legally held by you.
• A non refundable deposit of 10% of the total value will be debited from your card at the time of the booking.
• In the event that we cannot debit this the booking will not proceed.
• The balance of the accommodation will be charged approximately three days prior to your arrival.
• You will then be given directions to your accommodation and instructions to where the key will be.

Our cancellation policy is

• You may cancel your booking up to 24 hours prior to your arrival and a refund of 90% will be made.
• Failure to cancel your booking will result in a charge of 75% of the total cost of your accommodation being made to your credit card